Cleaning is always the first step in hearing aid troubleshooting. Many problems arise from wax or debris getting into the ports of the device. Use the cleaning tools provided to thoroughly clean all ports. A clean tissue, cloth, or soft-bristled toothbrush all can substitute for your original cleaning tools in a pinch. Do not use any liquid or alcohol as those can damage your devices.
Feedback (whistling, ringing from the hearing aid) can occur if the hearing aid gets blocked with wax or debris. This can also occur if the ear canal is even partially blocked with wax. If cleaning the device doesn’t resolve the issue, you will need to come to the clinic so we can inspect your ear canal and remove any wax or debris that has accumulated in your ear.
First try cleaning the device. Clean the battery contacts (or charger contacts if rechargeable) with a soft brush. Then check the power source of the aids. Install a fresh battery. Unplug and plug back in any cords to your charger for the rechargeable devices. Contact us if the problem persists.
Check to make sure the device is clean. Power the device on and off again. Hearing aids are essentially computers and although rare, they can glitch. A restart often solves the problem. Bluetooth aid distortion can often arise from the phone. Restart the connected phone or turn off the Bluetooth on the phone.
Connectivity problems (Bluetooth aids) – Some hearing aids can connect to your smartphone. However, smartphones and hearing aids are both computers and that Bluetooth connection can glitch. The most common cause for malfunction are the other apps on your phone. This is an easy fix. Simply close the background apps on your phone and then restart the phone.
Unfortunately, fit issues cannot be resolved at home. If your hearing aid is uncomfortable or does not stay in the ear properly, you need to contact us so we can get this resolved for you. A comfortable and secure fit is a realistic expectation.
We are able to service and repair all major hearing aid brands. Many repairs can be done in the office. If a repair needs to be sent to the manufacturer, we are able to coordinate that repair, honor the existing manufacturer warranty if applicable, and provide a loaner device if needed.